Frequently Asked Questions
Everything you need to know about shopping with City Chain Singapore
Are all watches sold on City Chain Singapore authentic?
Yes, City Chain is an authorized retailer for all brands we carry. Every timepiece comes with an official manufacturer's warranty and a certificate of authenticity.
What is the standard delivery time for local orders?
For orders within Singapore, standard delivery typically takes 3 to 5 business days. You will receive a tracking number via email once your order has been dispatched.
Can I resize my watch strap after purchase?
Absolutely. You can bring your watch and proof of purchase to any City Chain boutique in Singapore for a complimentary professional adjustment of metal bracelets.
What is your return and exchange policy?
We offer a 7-day return policy for manufacturing defects. Items must be in their original, unworn condition with all packaging and tags intact to qualify for an exchange or refund.
What payment methods do you accept online?
We accept major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayNow and Atome for interest-free installments.
How do I claim the warranty for my watch?
To claim your warranty, please visit any of our service centers or boutiques with your stamped warranty card and purchase receipt. The coverage period varies by brand, typically ranging from 1 to 2 years.