Returns & Exchanges
City Chain Singapore is committed to your satisfaction, offering a 7-day return policy for unused timepieces in their original condition and packaging. We ensure a seamless exchange process for any manufacturing defects or change-of-mind requests within the eligibility period.
Initiate Request
Contact our customer service team or visit a City Chain boutique with your original tax invoice and warranty booklet to start the return process.
Product Inspection
Our watch technicians will inspect the timepiece to ensure it is unworn, the security tags are intact, and there are no scratches on the case or crystal.
Verification
Once the item passes inspection, we will verify your purchase details and confirm eligibility for an exchange or store credit based on the original transaction.
Resolution
Receive your replacement watch immediately in-store or wait 7-14 business days for the processing of your return credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing